Versand

Shipping Policy

1. Scope and Applicability

This shipping policy applies to international deliveries to Germany, Belgium, Austria, France, Spain, and Greece. Shipments are handled by third-party logistics providers who ensure security and traceability throughout all stages of delivery.

2. Delivery Times

Estimated delivery times vary depending on the destination:

  • Germany: 7 to 14 business days
  • Belgium: 10 to 15 business days
  • Austria: 10 to 15 business days
  • France: 7 to 14 business days
  • Spain: 7 to 14 business days
  • Greece: 7 to 14 business days

Note: Delivery times may be affected by external factors such as customs clearance or adverse weather conditions.

3. Shipping Costs

Shipping costs are automatically calculated at checkout based on the weight, dimensions of the items, and destination address. Any customs fees or local taxes are the responsibility of the customer and are not included in the shipping costs.

4. Tracking

All shipments include a tracking number. Once your order is dispatched, you will receive the tracking number to monitor your delivery status in real time.

5. Rules and Restrictions

  • We ship only to valid addresses in Germany, Belgium, Austria, France, Spain, and Greece.
  • Items classified as hazardous or requiring special permits may be excluded from shipping.
  • If the provided address is incorrect or incomplete, the customer will bear the additional costs for reshipping.

6. Returns and Refunds for International Shipments

  • If a product is not delivered due to an error on our part or is damaged, we will provide a free replacement.
  • Shipping costs are non-refundable for returns unless there are proven errors or issues with the delivery.

To initiate a return or refund process, please contact our support team (see details below).

7. Customer Support

If you have any questions or need assistance with international deliveries, please contact us:

8. General Terms and Conditions

By placing an order with us, the customer agrees to the terms of this policy. We reserve the right to update this policy without prior notice. The latest version will always apply.

Contact Information

For further inquiries, you can reach us at:

  • Store Name: Beacon & Bourne
  • Address: Rua Walter Schaffer, 109, Paverama RS, 95865-000, Brazil
  • Email: Contact@beaconbourne.com
  • Phone: +55 51 9730-1716
  • CNPJ: 57.934.207/0001-50